Verizon Customer Service and IT Continued…

Its no shock that my experience dealing with Verizon customer service ended with this survey:

1.5 Hour earlier:

In attempt to access my DVR.. so i log onto http://www.verizon.com/ click some links and ultimately try to transition to http://verizon.com/fiostvcentral/.  You would think it would be simple?  But unfortunately their portal blows.  I log into verizon.com, click My Verizon Services –> TV-> MY TV , and I get redirected to https://auth.verizon.com/ssowebapp/logout.jsp?target=https://www36.verizon.com/fiostv/web/signin.aspx?msv=317

(the same thing happens when I log into http://verizon.com/fiostvcentral directly)

1 Hour earlier

I log into verizon support chat to talk about my issues.. well I can’t explain to the rep what sso is so I let her take control and try to “log in” herself.  She kept logging in and saying see it works!

Except the fact its just an Advertisement “portal” screen… as soon as i click anything it crashes…

She kept trying to log in, at one point she tried to clear my “browsing history" not the actual cookies or objects, just the sites i had visited.. that surprisingly didn’t work.. after the 10th time attempting to log into the FiosTvCentral Site…

1 Hour later.. (I give up…)

Head explodes.. (but i was right..)

 

 

Unfortunately Someswara will not meet her goal, because I love Verizon’s service, but I can’t recommend putting anyone through the process of signing up for Verizon, arranging them to install it, and then having to pay a bill. As I have said countless time, Verizon’s internal IT entropy is killing them..

 

For anyone that already has Fios installed, and has been through the pain and agony above I fully recommend you stay with Verizon…

Annoying Email Messages

Advertisement emails… we all get them, even though we uncheck that stupid box “Subscribe to Promotions.” 

But its time to stop ignoring them.  Think about all the time you spend managing emails that you don’t even read?  The process is generally open the email, close it.  Ah…. the email is now changed from Unread to Read… or the is now . Or we have to click a bunch of check boxes, and then select “mark as read”…

But its a small price to pay for a piece of mind…we will all sleep better now knowing that we have no unread mail.

 

There is a better way to go about this and its to actually open the mail… scroll all the way to the bottom and click “Unsubscribe.” By law they have to give you the opportunity to opt out.. but be careful.. there is a reason i am writing this blog…

 

Let me show you what I just went through with Bose…

Step 1.  Open the email, and scroll all the way to the bottom.

Step 2.  Click the “click here” link. If you can’t follow this step, please hit the backspace key…

Step 3.  A page will appear that is seemingly simple, just enter your email address and click “Unsubscribe.”

Step 4.  Voilà!  Done…. wait.. am I?

Step 5.  A new page will appear, with what you just typed in, click “Unsubscribe” again!

Voila!  Done!  This time it says:

 

The lesson to be learned, is to never stop until you see confirmation that whatever company has received your request to unsubscribe.  Bose knows that some people would have stopped after step 4.  Most people trust it will be a simple process, enter email, click button, done.

 

Take the time an unsubscribe from advertisements you don’t want….