Its no shock that my experience dealing with Verizon customer service ended with this survey:
1.5 Hour earlier:
In attempt to access my DVR.. so i log onto http://www.verizon.com/ click some links and ultimately try to transition to http://verizon.com/fiostvcentral/. You would think it would be simple? But unfortunately their portal blows. I log into verizon.com, click My Verizon Services –> TV-> MY TV , and I get redirected to https://auth.verizon.com/ssowebapp/logout.jsp?target=https://www36.verizon.com/fiostv/web/signin.aspx?msv=317
(the same thing happens when I log into http://verizon.com/fiostvcentral directly)
1 Hour earlier
I log into verizon support chat to talk about my issues.. well I can’t explain to the rep what sso is so I let her take control and try to “log in” herself. She kept logging in and saying see it works!
Except the fact its just an Advertisement “portal” screen… as soon as i click anything it crashes…
She kept trying to log in, at one point she tried to clear my “browsing history" not the actual cookies or objects, just the sites i had visited.. that surprisingly didn’t work.. after the 10th time attempting to log into the FiosTvCentral Site…
1 Hour later.. (I give up…)
Head explodes.. (but i was right..)
Unfortunately Someswara will not meet her goal, because I love Verizon’s service, but I can’t recommend putting anyone through the process of signing up for Verizon, arranging them to install it, and then having to pay a bill. As I have said countless time, Verizon’s internal IT entropy is killing them..
For anyone that already has Fios installed, and has been through the pain and agony above I fully recommend you stay with Verizon…